FAQ – DOGYTECH.CO.UK

ACCOUNT

1. Q: How do I create an account?
A: Go to this page and click “Create a New Account”. Fill in the required information and click “Create”. You will receive an email confirmation once your account is active.

2. Q: How can I retrieve my password?
A: Click “Forgot Password?” on the login page. Instructions to reset your password will be sent to your registered email.

3. Q: How do I change my personal details or email address?
A: Log in at https://www.dogytech.co.uk/login, go to “My Account” → “Edit”, and update your information.

4. Q: Is my account secure?
A: Yes. Our web store uses SSL encryption to protect your personal and payment information from unauthorized access.

DELIVERY

1. Q: Can I track my order?
A: Yes. You will receive a tracking code via email once your order has been shipped.

2. Q: How long does shipping take?
A: Standard shipping usually takes 2–5 working days. Delivery times may be affected by unforeseen circumstances such as extreme weather, public holidays, or courier delays.

3. Q: How much does shipping cost?
A: Shipping is free for all orders on www.dogytech.co.uk.

4. Q: Can I change my shipping address?
A: Yes. You can update your shipping address in “My Account” → “Edit” or directly during checkout by clicking “Edit” under the shipping address.

5. Q: Are there any shipping restrictions?
A: Currently, we only ship within the UK. International shipping will be considered in the future.

PAYMENT

1. Q: How can I pay for products?
A: We currently accept payments via PayPal, which supports credit, debit, or bank cards. More payment methods may be added in the future.

2. Q: Is my payment secure?
A: Yes. All payments are protected using SSL encryption via PayPal, ensuring your transaction is safe from third-party access.

3. Q: Can I get a refund?
A: Yes. Refund requests can be made within 30 days of purchase. Please review our Refund Policy to check eligibility, then contact us at sales@dogytech.co.uk.

PRODUCTS & RETURNS

1. Q: Do your products have a warranty?
A: Yes, most products come with a manufacturer warranty. Check the product page for details.

2. Q: How can I return or exchange a product?
A: Follow our Refund & Returns Policy and contact sales@dogytech.co.uk.

3. Q: When will out-of-stock products be available?
A: Check the product page for restock updates or subscribe to notifications.

4. Q: Can I order products as a gift?
A: Yes. Gift packaging is available and can be selected during checkout.

CUSTOMER SUPPORT

1. Q: How can I get help if I have a problem with my order?
A: Contact our friendly support team via sales@dogytech.co.uk or through the website chat. We are here to help you quickly and efficiently.